ICBA Discount Code: ICBA2024
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Elearning
Elearning
Complete online at your own pace (Self-paced)
- $549.00 ICBA Member Rate $449.00excl. GST
Description
The goal of the Dispatcher training course is to give concrete dispatchers, schedulers, shippers, and their managers the practical, technical, ready-mixed concrete-specific customer-centered information and skills they need to increase productivity and job satisfaction.
The discount code for ICBA members is ICBA2024
This course teaches dispatchers, schedulers, and their managers how to take orders, schedule, and deliver concrete that meets all the requirements as agreed to with customers.
The course hones in on a dispatcher’s job skills, including:
- Taking orders
- Dealing with priority customers
- Using advance notices to ease scheduling and delivery
- Callbacks
- Cleanups
- Add on orders
- Will calls
- Small load charges
- Excessive unloading times
- Scheduling math
- Plant vs. central dispatch
- Managing the dispatch office and personnel
- Rapid problem-solving skills, including value-selling
- Expert phone listening skills
- Maintaining a proper attitude under stress
Skills are immediately applicable when the participant returns to their workplace.
This course is done in partnership with Concrete BC.
For inquiries about this course, please contact Jason Saunderson jsaunderson@concretebc.ca or call at 604-396-7550
